1. Introduction

Ceedpods LLC (“Ceedpods,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Agentic AI Sales CRM platform and related services (“Services”). By using our Services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Services, including information by which you may be personally identified and information that is about you but individually does not identify you.

Personal Information: We collect personal information that you voluntarily provide to us when you register for an account, use our Services, or contact us. This may include your name, email address, phone number, job title, company name, billing address, and payment information.

Usage Data: We automatically collect information about how you access and use our Services, including your IP address, browser type, operating system, access times, pages viewed, and the page you visited before navigating to our Services.

Customer Data: As part of our CRM services, you may upload, store, or process data about your customers, leads, and business contacts (“Customer Data”). This data belongs to you, and we act as a processor of this data on your behalf.

AI Training Data: Our AI agents learn from aggregated, anonymized patterns across user interactions to improve performance, but do not access or store individual customer data beyond what’s necessary for service provision.

Communication Data: We collect information from communications between you and Ceedpods, including support tickets, chat messages, and feedback.

3. How We Use Your Information

We use the information we collect for various purposes, including to provide, maintain, and improve our Services, process transactions and send related information, send you technical notices, updates, security alerts, and support messages, respond to your comments, questions, and customer service requests, communicate with you about products, services, offers, and events, monitor and analyze trends, usage, and activities in connection with our Services, detect, investigate, and prevent fraudulent transactions and other illegal activities, comply with legal obligations, and carry out any other purpose described to you at the time the information was collected.

AI and Machine Learning: We use Customer Data to train our AI agents to provide personalized recommendations and automation specific to your business needs. We may use aggregated, anonymized data patterns to improve our AI models across our platform, ensuring no individual customer information is identifiable.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy. We may share information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Protection of Rights: We may disclose your information to protect and defend our rights and property, protect the safety of our users or others, investigate fraud, or respond to a government request.

Consent: We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls and authentication systems, employee training on data protection, and incident response procedures. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer Data is retained according to your subscription terms and deleted upon account termination, subject to applicable legal retention requirements. We may retain anonymized, aggregated data indefinitely for analytics and service improvement purposes.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access your personal information, correct inaccurate or incomplete information, delete your personal information in certain circumstances, restrict or object to our processing of your personal information, receive a copy of your personal information in a portable format, and withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframes required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve our Services. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Essential Cookies: Necessary for the website to function properly, including authentication and security features.

Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functionality Cookies: Enable the website to provide enhanced functionality and personalization.

Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

10. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.

AI Service Providers: We may use third-party AI services (such as OpenAI, Microsoft Cognitive Services) to power certain features. These services have their own privacy policies governing the use of data.

11. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, disclose, and sell, delete personal information we have collected from you, opt-out of the sale of personal information, and non-discrimination for exercising your CCPA rights.

Categories of Personal Information: We collect identifiers, commercial information, internet activity, and professional information as described in this Privacy Policy.

Business Purposes: We use personal information for providing services, improving our platform, marketing, and legal compliance.

Third-Party Sharing: We share personal information with service providers and as otherwise described in this Privacy Policy.

To exercise your California privacy rights, please contact us using the information provided below.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable laws.

Legal Basis for Processing: We process your personal information based on contract performance, legitimate interests, legal obligations, and consent where applicable.

Data Subject Rights: You have the right to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent.

Data Protection Officer: You may contact our Data Protection Officer at dpo@ceedpods.com for GDPR-related inquiries.

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. Material changes will also be communicated via email or in-product notification at least 30 days before taking effect. Your continued use of our Services after the revised Privacy Policy becomes effective indicates that you have read, understood, and agreed to the current version.

15. Data Processing Agreement

For enterprise customers who process personal data through our Services, we provide a separate Data Processing Agreement (DPA) that outlines our responsibilities as a data processor. Please contact us to request a copy of our DPA.

16. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Ceedpods LLC Email: privacy@ceedpods.com Legal Email: legal@ceedpods.com Data Protection Officer: dpo@ceedpods.com Address: [Your Legal Address] Phone: [Your Phone Number]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

17. Definitions

“Personal Information” means information that identifies, relates to, describes, or is capable of being associated with a particular individual.

“Customer Data” means any data, information, or material provided or submitted by you to the Services in the course of using the Services.

“Processing” means any operation performed on personal information, including collection, use, storage, disclosure, and deletion.

“Services” refers to the Ceedpods AI Sales CRM platform and all related services, websites, and applications.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.