1. Our Commitment to Accessibility

Ceedpods LLC (“Ceedpods,” “we,” “us,” or “our”) is committed to ensuring that our Agentic AI Sales CRM platform and website are accessible to all users, including individuals with disabilities. We believe that everyone should have equal access to information and technology, and we strive to provide an inclusive digital experience that serves users of all abilities.

2. Accessibility Standards

We are committed to conforming with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These internationally recognized guidelines explain how to make web content more accessible to people with disabilities and more usable for everyone. We also aim to comply with applicable accessibility laws and regulations, including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and similar legislation in other jurisdictions where we operate.

3. Current Accessibility Features

Our platform and website include numerous accessibility features designed to support users with various disabilities. Keyboard Navigation allows full functionality without requiring a mouse, with logical tab order and visible focus indicators throughout the interface. Screen Reader Compatibility includes semantic HTML markup, descriptive alt text for images, proper heading structures, and ARIA labels and roles where appropriate. Visual Accessibility features include high contrast color schemes, resizable text up to 200% without loss of functionality, clear typography and sufficient color contrast ratios, and consistent visual design and layout patterns. Motor Accessibility includes large clickable areas for buttons and links, generous spacing between interactive elements, drag and drop alternatives, and timeout extensions for time-sensitive actions.

4. AI Agent Accessibility

Our AI agents are designed with accessibility in mind to ensure equal access to automated features. Voice Output Options for AI-generated content and notifications. Text-to-Speech Integration for AI recommendations and alerts. Keyboard Shortcuts for common AI agent interactions. Simplified Language Options for AI-generated communications. Alternative Input Methods for users with motor disabilities. Screen Reader Announcements for AI agent status updates and completions. Customizable AI Interaction Preferences to accommodate different accessibility needs.

5. Assistive Technology Compatibility

Our platform is designed to work effectively with common assistive technologies. Screen Readers including NVDA, JAWS, VoiceOver, and TalkBack with proper semantic markup and ARIA implementation. Voice Recognition Software such as Dragon NaturallySpeaking and Windows Speech Recognition. Alternative Input Devices including switch controls, eye-tracking systems, and specialized keyboards. Magnification Software with support for ZoomText, MAGic, and built-in browser zoom. Browser Extensions that enhance accessibility features and user customization options.

6. Testing and Quality Assurance

We employ multiple methods to ensure and maintain accessibility compliance. Automated Testing using accessibility scanning tools like axe, WAVE, and Lighthouse to identify potential issues. Manual Testing with keyboard-only navigation, screen reader testing, and color contrast verification. User Testing with individuals who have disabilities to gather real-world feedback and identify areas for improvement. Expert Reviews by accessibility professionals and consultants. Ongoing Monitoring through continuous accessibility auditing and issue tracking.

7. Known Limitations

While we strive for full accessibility, we acknowledge some current limitations that we are actively working to address. Third-Party Integrations may not fully conform to accessibility standards, though we work with vendors to improve compliance. Complex Data Visualizations in charts and graphs may require alternative formats for screen reader users. Real-Time Features like live chat may have timing considerations for users who need more time to respond. Legacy Content from older versions may not meet current accessibility standards but is being updated progressively.

8. Alternative Formats and Assistance

We provide alternative ways to access information and complete tasks for users who encounter barriers. Document Formats are available in multiple formats including PDF, HTML, and plain text upon request. Phone Support is available for users who prefer voice assistance over digital interfaces. Email Support with detailed written instructions for complex processes. Video Tutorials with captions, transcripts, and audio descriptions. Live Assistance through screen sharing sessions with our support team when needed.

9. Accessibility in Different Deployment Options

Our various deployment models maintain accessibility standards. SaaS Platform includes full accessibility features with regular updates and improvements. Azure Deployment maintains accessibility compliance with enterprise-grade hosting options. On-Premise Installation includes accessibility documentation and implementation guidance. Custom Solutions are designed with accessibility requirements integrated from the planning phase.

10. Mobile Accessibility

Our mobile applications and responsive website design include accessibility features for mobile users. Touch Target Sizes meet minimum size requirements for users with motor disabilities. Voice Control Integration works with iOS VoiceOver and Android TalkBack. Gesture Alternatives provide keyboard and button alternatives to complex gestures. Text Scaling supports system-level text size adjustments. Reduced Motion Options respect user preferences for animation and movement.

11. Training and Support

We provide accessibility training and resources for our users and team members. User Training includes accessibility feature tutorials and best practices for inclusive CRM usage. Admin Training for enterprise customers on accessibility settings and user management. Developer Resources with accessibility guidelines for custom integrations. Support Documentation includes accessibility-focused help articles and troubleshooting guides.

12. Feedback and Continuous Improvement

We actively seek feedback to improve our accessibility features and welcome input from users with disabilities. Feedback Channels include dedicated accessibility email, phone support, and user forums. Regular Surveys to assess user satisfaction with accessibility features. Community Engagement through disability advocacy organizations and user groups. Improvement Process with documented procedures for addressing accessibility issues and requests.

13. Accessibility Roadmap

We maintain an ongoing commitment to improving accessibility through planned enhancements. Short-Term Goals include resolving known WCAG 2.1 AA compliance gaps, improving AI agent accessibility features, and enhancing mobile accessibility. Long-Term Goals include achieving WCAG 2.2 compliance, implementing advanced assistive technology features, and expanding accessibility testing capabilities. Regular Reviews of accessibility standards and legal requirements to maintain compliance.

14. Third-Party Content and Services

While we strive to ensure accessibility in all aspects of our platform, some content or services are provided by third parties. Integration Partners are encouraged to meet accessibility standards, and we work with them to address compliance issues. Embedded Content from third-party sources may not fully meet our accessibility standards, and we provide alternative access methods when possible. External Links lead to third-party websites over which we have no control, but we aim to link only to accessible resources when possible.

15. Legal Compliance

Our accessibility efforts aim to comply with applicable laws and regulations in jurisdictions where we operate. United States compliance includes ADA Title III, Section 508, and state-level accessibility laws. European Union compliance includes EN 301 549 and the Web Accessibility Directive. International Standards compliance with ISO 14289 and other relevant accessibility standards. Regular Legal Review ensures our policies and practices remain current with evolving accessibility requirements.

16. Reporting Accessibility Issues

If you encounter accessibility barriers while using our Services, please contact us immediately so we can address the issue. Accessibility Contact: accessibility@ceedpods.com with detailed descriptions of accessibility issues including specific pages, features, or functions affected, assistive technology being used, browser and operating system information, and suggested improvements or alternative solutions needed.

17. Response Timeline

We are committed to addressing accessibility issues promptly. Critical Issues affecting basic platform functionality will be addressed within 48 hours. Standard Issues affecting specific features will be addressed within 5 business days. Enhancement Requests for new accessibility features will be evaluated and prioritized in our development roadmap. Status Updates will be provided within 2 business days of receiving accessibility reports.

18. Contact Information

For accessibility-related questions, concerns, or feedback, please contact us through the following channels:

Primary Contact: accessibility@ceedpods.com General Support: support@ceedpods.com Phone: [Your Phone Number] (TTY available upon request) Mail: Ceedpods LLC, Attention: Accessibility Team, [Your Legal Address]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST Emergency Accessibility Issues: Available 24/7 for critical accessibility barriers

19. Resources and References

For additional information about web accessibility and assistive technologies, we recommend the following resources. Web Content Accessibility Guidelines (WCAG) at https://www.w3.org/WAI/WCAG21/quickref/. WebAIM accessibility resources at https://webaim.org/. Assistive Technology Industry Association at https://www.atia.org/. Disability Rights Organizations and local advocacy groups for specific accessibility needs and support.

20. Updates to This Statement

This Accessibility Statement is reviewed and updated regularly to reflect changes in our platform, accessibility standards, and legal requirements. Material updates will be communicated through our website and direct notification to users who have requested accessibility updates. We encourage users to check this statement periodically for the most current information about our accessibility commitments and features.

21. Recognition and Certifications

We actively pursue accessibility certifications and recognition to validate our commitment to inclusive design. Ongoing Assessments by third-party accessibility auditors and certification bodies. Industry Recognition through accessibility awards and acknowledgments when achieved. Partnership Participation in accessibility initiatives and industry working groups. Certification Goals include pursuing recognized accessibility certifications as they become available in our industry.

By using our Services, you acknowledge that we are committed to providing an accessible experience for all users and that we welcome your feedback to help us achieve this goal. Together, we can ensure that technology serves everyone effectively and inclusively.